Resilient SIP services, IVR, PBX and Contact Centre. Transform your customer communication.
Integrate our communication technology with your systems so you can have your cake and eat it!
We have fused TransForm, our award-winning network platform and Wildix, a best-of-breed PBX and UCaaS application to bring you a truly useful telephony system that will supercharge communications in your organisation.
A corporate grade communication solution, Fusion has ensured business continuity by bringing together an ultra -reliable PBX and UCaaS service and a multi-carrier PCI level 1 compliant secure network. With many third-party integrations, and our friendly team of highly trained specialists, you can focus on what you do best.
TransForm is a modern network-level, high-availability communication technology suite built on an open API infrastructure. We understand the difficulties that contact centres have to deal with. With our years of experience, here’s how you can transform your internal and external communications.
Using TransForm, our customers gain flexibility by routing calls across multiple carriers for business continuity, automating inbound contacts, and seamlessly recording calls to ensure compliance with regulations like FCA, MiFID II, PCI DSS, and GDPR.
Our Unique Telephony Platform Improves User Experience, Lower Costs & Helps Motivate Your Agents
TransForm PBX is a true cloud solution that helps businesses unify office communication, whether at work, at home or in the coffee shop!
Contact Centre helps you manage your multi-channel customer communication, with agents working from any location. Improve your customers experience.
Our SIP services are simple, affordable and resilient. Many companies use Fusion for national and international telephone numbers, network IVR and more.
Wildix is known for its cutting-edge technology and ability to adapt to modern workplace requirements. The Wildix Telephone System offers an array of features that make daily communication smoother, more efficient, and effective. This article delves into the intricacies of the Wildix Telephone System, shedding light on its features, benefits, and what makes it such a good tool for businesses.
Wildix have become well known for the Wildix VoIP (Voice over Internet Protocol) solution and unified communication tools for businesses. They designed their telephone system to streamline communication processes, integrate with existing IT infrastructure, and ultimately enhance productivity.
Wildix is the first vendor to entirely integrate WebRTC into their VoIP, PBX and UCaaS platform.
Instant messaging
Video calls
Videoconferencing
Screen sharing
File transfer
TransForm integrates with Microsoft Teams, enabling Teams to send and receive external phone calls. If your organisation already uses Teams for internal voice, chat and video communications, you can plug in TransForm and replace your phone system.
Today, the organisations set to flourish are those who recognise the benefits of moving from fragmented, siloed working, to centralised technologies. Using Teams for telephony can be a major supporting part in enabling compliant, collaborative and future-proofed modern working that not only meets the needs of the business, but of the staff who expect flexible, hybrid support.
TransForm allows you to have the best of both worlds, using both your MS Teams interface as well as the features of a world leading UCaaS platform.
Using our Fusion of communications technology, your organisation can:
Selecting an Outstanding PBX and UCaaS System
Fusion Telecom have been experts in telecommunications systems for over 20 years.
During this time, we have developed our own PBX system, built our own UCaaS (Unified Communication as a Service) platform, and we have resold at various times several third-party applications. We know what works.
With technology changing so fast, focus is key to producing the best services. Fusion’s engineering focus is on our communications platform TransForm, and our payment application PayGuard. For PBX and UCaaS, we work with a partner who shares the same vision and single-minded focus to deliver a best-of-breed service.
Our expert analysis of potential partners is ongoing and includes their system and its features in intricate detail, their commercial competitiveness, the stability of the company, their history of supporting their service, their commitment to future development through over 140 developers and funds to make it happen, as well as their adoption of leading technologies and their vision for the service going forward.
Wildix. Fusion Telecom is proud to be a Wildix Gold Partner, fusing our award-winning technology in TransForm and PayGuard
with the best-of-breed PBX and UCaaS system currently available.
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June 2, 2020
Background
A leading multi-national company from the e-mental health sector based in New Zealand approached Experion to develop a community platform to motivate, educate, and help to accomplish the goals of the youth of an indigenous backward community. Though the client’s main focus is on e-mental health, they also promote social service engagements.
The Challenge
The client wanted to offer a platform that would guide, support, and help the youth of a remote geographic location who did not have access to information or resources, to achieve their goals in life. To be successful with its objectives, the platform should encourage and ensure active participation in online communities, which requires immense technical expertise and know-how. Having developed robust and scalable solutions for healthcare service providers, Experion was approached to realise this project by the client.
The Solution
Experion conducted an initial discovery phase to understand the functional and technical requirements of the client and suggested the idea of inserting game dynamics to the platform. During the development phase, the Experion’s team of experts developed a gamification platform that encourages the geographically and culturally specific community to contribute positively and frequently.
Powered with game dynamics, the platform enables the users to create a simple, user-friendly, and well-defined life journey. It also allows the users to set the challenges they would like to overcome and the goals they would like to accomplish, offering thrill and enjoyment to the community members. Leveraging the latest digital technologies, the platform ensures sustained user engagement and contribution from the community members. The platform also provides meaningful insights by monitoring and analysing user behaviour and offers personalised solutions.
The Payoff
November 11, 2021
The project was for an Australian global healthcare leader we had collaborated with for more than a decade: an ode to our long and fruitful partnership with the client. The partnership has resulted in many groundbreaking endeavors in healthcare management. They continue to wield their dominance in the industry, creating the best digital solutions to fill the gap between clinicians and their patients, an effort that has never been more relevant than it is today.
The Challenge
As all leaders do, the client sought innovation: do away with the plethora of pigeonholed solutions and create a web-based software that could function as the cynosure of the spectrum of functions in healthcare. Healthcare providers like hospitals and clinics, who previously used paper records or disparate electronic systems, should be able to enjoy the security, efficiency, and patient engagement benefits of standardized digital communications and record-keeping (EHRs). With the rapid technologization of hospital management, this has become imperative for security, privacy, and cost management. A collective improvement in these factors inevitably leads to higher patient satisfaction, as well.
With modern mHealth being a fertile ground for many tributaries like allied health, e-pharmacy, referral management, and so on, it is only appropriate to have a well-rounded IT solution with an overarching reach for all these needs.
The Solution
The client’s legacy application was a game-changer of its time, yet it was falling back due to a critical lack of updating. When Experion was handed the project, the customer’s existing application used an outmoded program architecture. The client was clear that the same must be used for the new platform to maintain the technical integrity of their system. With this in mind, our expert team set out to master its code from scratch, and their meticulous work set a solid base for the project.
At the same time, our on-site team worked with various user groups with the client, understanding their workflows and requirements. As a result, the web application was built to be highly adaptable and scalable, with a diverse set of options for services such as discharge summaries, referral management, secure intra-organizational messaging, and allied health, with a state-of-the-art integration of the hospital EHRs and the patient portal, a feature that makes the platform unique.
As far as compliance is concerned the solution complies with NSQHS, Medicare, and relevant Federal and ACT health authorities. The solution also addresses the integration with My Health Record System, MIMMS, and is FHIR enabled.
The Payoff
Giving healthcare facilities the access and flexibility to provide services, the application is the most progressive solution for healthcare providers who want complete control over their services. It also has a massively beneficial effect on patient outcomes- creating a win-win scenario for healthcare providers and receivers alike.
November 9, 2017
Background
The client is a well-known, experienced IT solution provider to the healthcare industry. Their solutions focus on building connectivity across healthcare covering the clinical, business and consumer. They are specialists offering software solutions to hospitals, clinics, primary healthcare centers, community and area health services and private practices. They are also present in the mental health space. Their mission is to use technology to transform the patient journey across the multiple instances of the healthcare practice. The client was passionate about simplifying patient journey, and on the lookout for a reliable IT partner who could develop a mobile application to manage health. The solution would be used to collect user health parameters from the comfort of their homes using monitoring devices and wearables. The solution would relay this information to their physicians. This time period could also be based on the user decision.
What is a PHR System?
A PHR is a tool that used to collect, track and share past and current information about individual health. All individuals should have immediate access to an accurate, reliable and complete PHR. They must have the control over how personal health information is accessed, used, and disclosed. A PHR may be separate from and does not normally replace the legal medical record of any provider.
Experion Solution
Experion came up with a mobile solution that enabled users to share personal health information with their physicians. The project involved the development of a mobile-based Personal Health Record application(PHR)for end users. The application stores health information (allergies, medications, test results, consultation summaries, emergency contacts, medical appointments, prescriptions, reminders, etc.) in one secure location. The solution is also integrated with Electronic Medical Record (EMR) systems using HL7 standards.
Key Features of the System
November 1, 2021
The Background
Experion had the privilege of collaborating with a prominent European government agency that spearheads the road safety cause of the nation. This was one of the numerous projects we had completed for the client, the purpose of which was to create a real-time adaptive traffic control system for the coordination and control of traffic signals across an urban road network.
The Challenge
The bulk of today’s traffic signals worldwide operate using the interval system, which works using fixed periods: the predetermined cycle lengths, intervals, and phases determine urban traffic flow. While we have used this system for several decades, an introspection will help us understand how obsolete it may be, especially in busier cities. Commuting in city road traffic is a function with infinite variables and needs intuitive and intelligent treatment. We must also understand that traffic and our whereabouts of communication are ever-evolving. In such an environment, standardized cycle times mean unnecessary idle times that can be reduced to increase efficiency for everyone concerned – such losses could hamper individual productivity and a nation’s GDP at a large scale.
The Solution
Having terminated their deal with their technology partner, the client looked for a robust IT partner who could seamlessly integrate its product algorithm with a quality user interface and intuitive front-end. Experion fit the bill.
In collaboration with the clients, our team figured that coordinating traffic signals in a centralized location would be pivotal in minimizing the impact of stop times on the road user. The team ensured that the existing data assets of the client could be utilized to mitigate congestion and delay. In tandem, the data and analytics team reworked many of the algorithms to ensure that this system would ensure smooth and adaptive performance as traffic volumes return to pre-pandemic levels. It was also fit to handle emergencies that regularly emerge on the roads. This system would also be scalable to peak traffic levels and the increasing pedestrian and cyclist numbers. Some of the key features of the UTC would be as follows:
The Payoff:
September 22, 2022
Background
Experion Technologies developed and deployed an interactive care-management platform for patients with neurodegenerative disorders that successfully improves and reinforces their routine habits. The platform provides streamlined caregiver management solutions for organizations, medical practitioners, patients, and caregivers’ families. As the users are predominantly senior citizens with neurodegenerative disorders, who cannot provide direct feedback, the client wanted to deploy an embedded analytics solution that analyzes the platform’s feature acceptance and user experience among its users.
The Challenge
The existing platform, developed by Experion, uses visual maps that tap into the patient’s brain’s habit memory system to improve cognition and reinforce routine habits. These visual maps were designed to accommodate the patient’s cultural, ethnic, behavioral, and other personal attributes.
The client, however, had very little visibility into
The Solution
Experion recommended implementing an embedded analytics solution using the Firebase, BigQuery, and Google Analytics platforms, based on the client’s business objectives. Experion made use of its expertise in providing data & analytics solutions and defined the benefits analytics could bring in to meet the requirements of the client.
The solution was built with a data strategy that would record an individual user’s entire session experience, including logs of every click event or interaction in detail. Embedded within the application, the solution sends these details to Firebase, where funnels, experience charts, and other analyses are done. The data is then accessed using BigQuery for turning out insights such as usage duration and progression comparison across the patients’ population, at an individual level. Machine learning algorithms were implemented to add intelligence to the platform. The platform also generates a data story trail that verifies or validates the user story, identifies the gaps, and provides relevant solutions. The platform incorporates further detailing of data to generate meaningful insights and provide actionable recommendations.
The Payoff
CEO & MD
A classically trained singer, sustainability enthusiast, and explorer of uncharted locations on the world map, Binu Jacob – Managing Director and Chief Executive Officer at Experion Technologies – makes wearing many hats look effortless.
Binu is a visionary, with a proven track record for driving growth. He has over 30 years of professional experience, and under his skilled and watchful eye, bringing together a core group of technocrats as co-founders, Experion has grown from a team of 10 working on a few select projects to a 1,500+ member team that has worked with over 500+ clients across 36 different countries.
There’s never a dull moment around Binu, whose ability to weave interesting anecdotes is only rivalled by his passion to illustrate how Experion is making real-life differences to companies’ world over.
Binu’s professional journey began as an Indian Air Force officer maintaining surface-to-air missiles and radars at multiple strategic locations.He has built successful business lines around enterprise software products,
as well as grown early-stage software product companies, before wielding the reigns at Experion.
He has also held multiple leadership positions and led teams at Dimensions Cybertech and IBS Software Services. He has dabbled in the Education sector as well, having taught Corporate Strategy to MBA students at The University of Lincolnshire and Humberside, UK at their Dubai campus. Binu has a Master’s degree in Management and Systems from IIT Delhi, and an Engineering degree in Applied Electronics and Instrumentation from the College of Engineering, Trivandrum. He is also a former Secretary and Board Member of the Group of Technology Companies (GTech) - the industry body of Information Technology (IT) and Business Process Management (BPM) organizations in Kerala.
Binu’s visionary outlook to life extends well beyond the confines of Experion’s success – having grown up in a village where only farm-fresh vegetables from the backyard were served on the table, he is an advocate for sustainable living. He’s also an artist, skilled in pencil sketching, and a cross country road-trip maniac who has pursued nature’s finest views all over the world – from Africa to New Zealand and most countries in between.
Apart from his responsibilities at Experion, the artist in him is currently crafting his own personal masterpiece – an ecovillage for minimalistic living that brings together his vision for the environment, sustainability, community living and agriculture bringing together like-minded friends.
Vice President- European Operations
Prakash has over 27 years of experience spanning across business development, client relationship management, strategy, and operations.
He has extensive experience in onboarding and managing relationships with global customers in BFSI, manufacturing, retail, and transportation verticals.
At Experion, Prakash focuses on leading European business unit’s operations, business development and marketing efforts.
He brings in extensive experience of working with 100+ global customers on their IT transformation journey and continues to be a trusted partner for his client CXOs.
In his early career, Prakash has played several roles encompassing sales, client services and relationship management with Accenture, HP Application Services, UST and GE (GCF). Prakash was instrumental in conceptualisation, incubation and launch of service lines for a global QA services company and a digital transformation start-up.
Prakash holds a postgraduate degree in Marine Engineering from Marine Engineering & Research Institute (MERI), Mumbai and earned his MBA from Leeds Business School, UK. Based in London, Prakash enjoys traveling, cooking and is an ardent cricket fan.
A classically trained singer, sustainability enthusiast, and explorer of uncharted locations on the world map, Binu Jacob – Managing Director and Chief Executive Officer at Experion Technologies – makes wearing many hats look effortless.
Binu is a visionary, with a proven track record for driving growth. He has over 30 years of professional experience, and under his skilled and watchful eye, bringing together a core group of technocrats as co-founders, Experion has grown from a team of 10 working on a few select projects to a 1,500+ member team that has worked with over 500+ clients across 36 different countries.
There’s never a dull moment around Binu, whose ability to weave interesting anecdotes is only rivalled by his passion to illustrate how Experion is making real-life differences to companies’ world over.
Binu’s professional journey began as an Indian Air Force officer maintaining surface-to-air missiles and radars at multiple strategic locations.He has built successful business lines around enterprise software products, as well as grown early-stage software product companies, before wielding the reigns at Experion.
He has also held multiple leadership positions and led teams at Dimensions Cybertech and IBS Software Services. He has dabbled in the Education sector as well, having taught Corporate Strategy to MBA students at The University of Lincolnshire and Humberside, UK at their Dubai campus. Binu has a Master’s degree in Management and Systems from IIT Delhi, and an Engineering degree in Applied Electronics and Instrumentation from the College of Engineering, Trivandrum. He is also a former Secretary and Board Member of the Group of Technology Companies (GTech) - the industry body of Information Technology (IT) and Business Process Management (BPM) organizations in Kerala.
Binu’s visionary outlook to life extends well beyond the confines of Experion’s success – having grown up in a village where only farm-fresh vegetables from the backyard were served on the table, he is an advocate for sustainable living. He’s also an artist, skilled in pencil sketching, and a cross country road-trip maniac who has pursued nature’s finest views all over the world – from Africa to New Zealand and most countries in between.
Apart from his responsibilities at Experion, the artist in him is currently crafting his own personal masterpiece – an ecovillage for minimalistic living that brings together his vision for the environment, sustainability, community living and agriculture bringing together like-minded friends.
Prakash has over 27 years of experience spanning across business development, client relationship management, strategy, and operations.
He has extensive experience in onboarding and managing relationships with global customers in BFSI, manufacturing, retail, and transportation verticals.
At Experion, Prakash focuses on leading European business unit’s operations, business development and marketing efforts. He brings in extensive experience of working with 100+ global customers on their IT transformation journey and continues to be a trusted partner for his client CXOs.
In his early career, Prakash has played several roles encompassing sales, client services and relationship management with Accenture, HP Application Services, UST and GE (GCF). Prakash was instrumental in conceptualisation, incubation and launch of service lines for a global QA services company and a digital transformation start-up.
Prakash holds a postgraduate degree in Marine Engineering from Marine Engineering & Research Institute (MERI), Mumbai and earned his MBA from Leeds Business School, UK. Based in London, Prakash enjoys traveling, cooking and is an ardent cricket fan.
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